Life Down Under

I've never heard of this happening before....

Maybe in America, but definitely not in New Zealand (which, by the way, is not known for it's customer service).

It's a long story, but to make it really short, we had a bit of a mix-up with the electric/gas company when we moved in. So, after a few phone calls, a visit from the technician to turn off our power, and a few more phone calls, we have just received our first bill - for over $400. This includes two months worth of gas and electricity, and various miscellaneous fees, most of which would have been avoided had our little "mix-up" not occured. Definitely not a welcome addition to the missionary budget, but such is life. So today - out of the blue - we get a phone call from the lady at the electric company who begins apologizing profusely to us for how they treated us when we moved in (between you and me, they didn't treat us that badly; at least they were polite to us through it all). She then proceeds to ask us if we'd like a written letter of apology, etc. etc. etc. - and then she tells us that as a token of their apology, they would like to reduce our bill from $425 to $143! How cool is that?